(USA) Personal Shopper - Sam's

Walmart•Matthews, NC

8d•Onsite

About The Position

The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until Members arrive, and following up on out-of-stock merchandise. The Personal Shopper also provides Member service, helps Members make purchasing decisions, locates merchandise, and resolves issues and concerns. The position maintains Facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following Company steel standards, and correcting or reporting unsafe situations. Associates complete work assignments by applying policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; managing priorities and deadlines; communicating progress; identifying improvement opportunities; and adapting to change and feedback. The role is expected to uphold Company policies, procedures, and standards of ethics and integrity, and to demonstrate the stated values of Respect for the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence. The listed location is 1801 Windsor Square Dr, Matthews, NC 28105-4662.

Responsibilities

Develop and support Membership by explaining benefits, promoting products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals.
Maintain Facility safety by following safety procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following Company steel standards, and correcting or reporting unsafe situations.
Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing merchandise, checking order and invoice accuracy, securing orders until Members arrive, and following up on out-of-stock items.
Complete work assignments and priorities using policies, data, and resources; collaborate with relevant business partners; identify priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
Comply with Company policies, procedures, and standards of ethics and integrity, including implementing action plans and applying the Open Door Policy.
Promote a respectful, inclusive workplace; build trusting team relationships; communicate positively; help develop and mentor others; and recognize others’ contributions.
Act with integrity, accountability, humility, honesty, fairness, and transparency while supporting Walmart’s stated goal of becoming a regenerative company.
Serve customers and Members, make decisions based on reliable information, balance priorities, and consider how individual work affects the team.
Pursue continuous improvement, learning, resilience, and the use of new technologies and skills.

Benefits

Competitive pay and performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including PTO and/or PPTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs