(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by sharing information about membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying orders and invoices, securing orders until Members arrive, and following up on out-of-stock merchandise. It also provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role maintains facility safety by following safety standards and procedures, conducting safety sweeps, applying proper forklift spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations to Management. The associate completes assignments using company policies, data, and resources; collaborates with colleagues and business partners; manages priorities and deadlines; communicates progress; recommends improvements; and adapts to change and feedback. Associates are expected to demonstrate the company’s stated values: respect for individuals, acting with integrity, serving customers and Members, and striving for excellence. This includes building trust and teamwork, supporting others’ development, maintaining ethical standards, putting customers first, making informed decisions, and pursuing continuous improvement.
Responsibilities
- Promote Membership benefits and company products and services; process memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing merchandise, checking order and invoice accuracy, securing orders until Members arrive, and following up on out-of-stock merchandise.
- Complete assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; identify priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
- Build strong, trusting team relationships; communicate positively and effectively; help develop and mentor others; and recognize others’ contributions.
- Model integrity, ethics, and compliance; act with humility, honesty, fairness, and transparency; and support the company’s goal of becoming a regenerative company.
- Put customers and Members first, make decisions based on reliable information, balance priorities, and consider how work affects the team and stakeholders.
- Demonstrate curiosity, resilience, and continuous improvement; learn and use new technologies and skills; and support others through change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program (Live Better U), including eligible tuition, books, and fees
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
