Personal Shopper

Brookshire's•Benton, LA

19d•Onsite

About The Position

The Personal Shopper prepares online customer orders by selecting quality products quickly and accurately, while providing excellent customer service and staying current on product selection and standards. The role includes checking out orders accurately, keeping products fresh and properly stored, organizing and loading orders for customers, and maintaining a safe and sanitary retail environment. Work is generally performed in a retail store.

Requirements

Six or more months of related experience, or an equivalent combination of education and experience.
At least 16 years of age; at least 21 years of age in Louisiana.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Effective written and verbal communication with customers and partners, and the ability to remain courteous with customers.
Ability to multitask in a fast-paced environment, maintain a high level of accuracy, and learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

Accurately select products from shelves for online orders and organize them for timely customer pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Ensure accurate checkout totals by weighing, keying, and scanning items properly.
Maintain current product knowledge and follow food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and promptly retrieve them before customers arrive.
Organize and bag orders and load them into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and provide substitution options courteously.
Learn or memorize product codes and remain familiar with advertised and special items.
Follow tender policies and procedures for checks, credit, debit, coupons, EBT, and other payment types.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary working and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive selling initiatives to promote product sales.
Identify and address potential hazards promptly, use warning signs or devices when needed, and report hazards that cannot be remedied to a supervisor.