Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until Members arrive, and following up on out-of-stock items. The position provides Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting Company offerings. It also maintains facility safety by following safety procedures and standards, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations. The associate completes assignments and priorities using policies, data, and available resources; collaborates with managers, coworkers, customers, and business partners; communicates progress; and identifies ways to improve. The role is expected to uphold company policies, procedures, ethics, and integrity, contribute to a respectful and inclusive workplace, support and develop teammates, act with integrity, serve Members, and pursue continuous improvement and learning.
Responsibilities
- Explain Membership benefits and promote Company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing merchandise, verifying order and invoice accuracy, and securing orders until Members arrive.
- Follow up on out-of-stock merchandise to meet Member needs.
- Maintain facility safety by conducting safety sweeps, following safety standards and procedures, using proper forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; and communicate progress and information.
- Identify priorities, deadlines, expectations, and opportunities for improvement; adapt to change, difficulties, and feedback.
- Comply with company policies, procedures, ethics, and integrity standards, including implementing related action plans and using the Open Door Policy.
- Help foster a respectful, inclusive, and connected workplace; build trusting relationships; communicate positively; and help develop and mentor others.
- Model integrity and accountability, serve Members, make decisions using reliable information, and support continuous improvement and learning.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off and/or paid protected time off, with benefits including parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education benefits for eligible full-time and part-time associates, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
