Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining benefits, promoting Company products and services, processing Memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by locating and scanning items, wrapping and palletizing orders, verifying accuracy, securing items for pickup, and following up on out-of-stock merchandise. The position provides Member service by identifying needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains Facility safety by following safety standards and procedures, conducting safety sweeps, adhering to forklift-spotting and hazardous-material handling procedures, following steel standards, and correcting or reporting unsafe conditions. The associate completes work assignments and priorities using Company policies, data, and resources; collaborates with coworkers, managers, customers, and business partners; communicates progress; and adapts to change and feedback. The role is expected to uphold Company policies, ethics, and values, contribute to an inclusive and supportive workplace, build trusting working relationships, support and develop teammates, act with integrity, serve Members, and pursue continuous improvement.
Responsibilities
- Explain Membership benefits, promote Company products and services, process Memberships, upgrades, and credit accounts, and participate in sales and marketing events to help meet Membership goals.
- Maintain Facility safety by following safety standards, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, ensuring order and invoice accuracy, securing orders for pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with relevant partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services.
- Comply with Company policies, procedures, ethics, and integrity standards, including implementing related action plans and applying the Open Door Policy.
- Help create a workplace of belonging, build strong and trusting relationships, communicate positively, and support, develop, and mentor teammates.
- Act with integrity and accountability, put customers and Members first, make informed decisions, support continuous improvement, and learn and adapt to new technologies and skills.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit program for eligible full-time and part-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
