Personal Shopper @NET-A-PORTER

MR PORTER•New York, NY

4d•Hybrid

About The Position

NET-A-PORTER is seeking a Personal Shopper to join its team in the New York office. Personal Shoppers serve as liaisons to the company’s most valued clients, providing personalized access to trends, exclusive products, and invitation-only events. They anticipate individual client preferences and needs to deliver a seamless, elevated shopping experience. The role reports to the Head of Personal Shopping and follows a hybrid schedule: Monday through Thursday in the office and Friday remotely. The Personal Shopper builds customer profiles, provides tailored product recommendations and styling advice, develops client relationships and loyalty, and meets sales targets and KPIs. The role also involves identifying and prioritizing sales leads, arranging personal appointments, following up with event and partnership customers, sharing buying-pattern feedback with managers, and collaborating with teams across the wider business. Compensation is $32.82 per hour plus monthly commission.

Requirements

Three to five years of work experience in a similar position, preferably in luxury fashion.
An engaged and active client book driving between $1.8 million and $2.5 million.
A proactive sales approach and a track record of achieving personal sales goals.
Customer-centric approach, with willingness to go above and beyond to deliver outstanding service and build and maintain strong relationships.
Leadership and mentoring skills.
Ability to work closely with stakeholders outside the department to drive own business.
Fluent spoken and written English.
Technology literacy, including experience with Excel and Outlook.
Confidence and excellent communication skills.
Organization and attention to detail.

Responsibilities

Profile customers individually based on their shopping patterns.
Use customer profiles to provide personal recommendations, applying detailed product knowledge and understanding each client’s style and requirements.
Represent the brand and embody NET-A-PORTER values.
Follow up promptly with customers acquired through events and partnerships.
Achieve yearly targets and KPIs.
Lead by example by meeting and exceeding sales targets, and act as the team’s sales expert.
Consistently deliver sales targets while supporting events, one-to-one appointments, and other client-focused activities.
Offer styling advice on products.
Analyze customer lists to identify and prioritize sales leads.
Increase individual customer spend and develop loyalty by understanding client needs.
Drive personal appointments with clients where possible to develop relationships.
Apply cultural awareness when serving clients based in different regions.
Maintain self-driven awareness of the fashion industry, brands, and products.
Provide managers with feedback on buying patterns.
Participate in Client Relations, marketing, and partnership events as required.
Work with the wider business to understand key business trends and increase business acumen.