Style Advisor, NET-A-PORTER
About The Position
NET-A-PORTER is seeking passionate Style Advisors to join its Personal Shopping team in the Mahwah, New Jersey office and deliver an exceptional, personalized shopping experience to loyal clients. The role connects customers with current trends and curated product selections, responds to service enquiries, and guides clients throughout their shopping journey. Style Advisors build meaningful client relationships, use data-driven insights for targeted outreach, and help grow client spend, satisfaction, and loyalty. This opportunity is suited to someone with experience in fashion retail, styling, or other client-facing work who wants to develop a career in luxury fashion.
Requirements
- At least 2 years of experience in client-facing work such as in-store retail, stylist services, or call-center sales and operations, with the ability to engage customers.
- A proactive, results-driven approach to sales and a record of achieving and exceeding personal sales targets.
- A customer-focused approach and passion for delivering exceptional service and building long-lasting client relationships.
- Confident and effective communication skills, with fluency in spoken and written English.
- Digital proficiency and comfort using Excel, Outlook, and CRM systems to manage client interactions and track results.
- Strong organization and attention to detail, with the ability to manage multiple priorities in a fast-paced luxury retail environment.
Nice To Haves
- Additional language skills.
Responsibilities
- Contribute to team results and individual sales targets and KPIs, increasing client spend and satisfaction.
- Respond promptly to client enquiries, answer product questions, and guide customers through their shopping experience.
- Build familiarity with a client portfolio and use client preferences, purchase history, and trend insights to make personalized recommendations and drive sales and repeat purchases.
- Provide styling, sizing, and fit advice; use product knowledge to present new collections and key launches, and present style edits in a visually compelling way.
- Follow up proactively with clients to maintain engagement, nurture relationships, and maximize commercial opportunities.
- Understand evolving customer needs and recommend relevant products to increase individual client spend and loyalty.
- Gather and share customer insights and buying trends with management to support commercial strategy, product launches, and future sales planning.
- Represent the brand professionally and deliver service reflecting NET-A-PORTER's luxury standards and values.
Benefits
- Competitive salary.
- Performance commission scheme tied to net sales achievement.
- Pension/401(k) plan with contributions from both the employee and the company.
- Discount portal offering deals on items such as theme park and cinema tickets.
- Staff discount and exclusive staff sales.
- Medical, dental, and vision insurance.
- Commuter benefit and flexible spending.
- Supportive, fun, and caring team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
