Style Advisor, NET-A-PORTER
About The Position
NET-A-PORTER is seeking Style Advisors to join its Personal Shopping team in the Mahwah, New Jersey office. The role delivers a personalised shopping experience to loyal clients by connecting them with current trends and carefully curated products and assisting with service enquiries. Style Advisors act as trusted style partners, guiding clients through their shopping journeys and building relationships that encourage confidence and loyalty. They use client and sales insights to provide targeted outreach, nurture relationships, and grow sales and future EIPs. This role is suited to someone with experience in fashion retail, styling, or another client-facing environment who wants to develop a career in luxury fashion. The workplace type is hybrid.
Requirements
- At least 2 years of experience in a client-facing role, such as in-store retail, stylist services, or call-center sales and operations.
- Proven ability to engage customers.
- A proactive, results-driven approach to sales and a track record of achieving and exceeding personal sales targets.
- Customer focus and a commitment to exceptional service and long-lasting client relationships.
- Confident and effective communication skills, with fluency in spoken and written English.
- Digital proficiency and comfort using Excel, Outlook, and CRM systems to manage client interactions and track results.
- Strong organisation and attention to detail, with the ability to manage multiple priorities in a fast-paced luxury retail environment.
Nice To Haves
- Additional language skills are considered a strong advantage.
Responsibilities
- Contribute to team results and meet individual sales targets and KPIs, increasing client spend and satisfaction.
- Respond promptly to client enquiries, answer product questions, and guide customers through the shopping experience.
- Build familiarity with a client portfolio and use preferences, purchase history, and trend insights to make personalised recommendations and encourage sales and repeat purchases.
- Provide styling, sizing, and fit advice using product knowledge and training, including presenting new collections and key launches.
- Present style edits in a visually compelling way to inspire purchases.
- Follow up proactively with clients to maintain engagement, nurture relationships, and maximise commercial opportunities.
- Understand changing customer needs and recommend relevant products to increase individual client spend and loyalty.
- Gather and share customer insights and buying trends with management to support commercial strategy, product launches, and sales planning.
- Represent NET-A-PORTER professionally and deliver service in keeping with its luxury standards and values.
Benefits
- Performance commission scheme tied to net sales achievement.
- Pension/401(k) plan with contributions from both the employee and company.
- Portal offering discounts on items such as theme park and cinema tickets.
- Staff discount and exclusive staff sales.
- Medical, dental, and vision insurance.
- Commuter benefit and flexible spending.
- Collaborative, supportive team environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
