Personal Shopper @MR PORTER
About The Position
MR PORTER is seeking a Personal Shopper to serve its high-value EIP (Extremely Important People) customers in California. The role focuses on meeting sales targets, acquiring and developing high-value clients, and building lasting customer relationships through tailored service and personal styling. The Personal Shopper uses customer research, shopping patterns, market trends, and detailed product knowledge to understand client needs and recommend relevant products and experiences. The position also works across the wider business, sharing customer insights and trends with buying, merchandising, marketing, and other internal teams. The Personal Shopper participates in client relations, marketing, partnership events, and one-on-one client appointments, and identifies opportunities for outreach, events, activations, and campaigns. The role reports to the Personal Shopping Manager and is hybrid.
Requirements
- Degree educated in a relevant subject area.
- At least 2 years of experience in digital marketing and/or sales roles, including eCommerce; preferably in luxury fashion and with Personal Shopping and/or client service experience.
- Proven experience in a sales-target-driven environment and achievement of personal sales goals.
- Excellent communication, customer service, and interpersonal skills, with confidence networking and building genuine customer relationships.
- Strong commercial awareness in luxury fashion.
- Attention to detail and good organisational skills.
- Fluent spoken and written English.
- Results-driven and motivated attitude.
- Computer literacy, including CRM systems and Microsoft Office applications such as Outlook and Excel.
Nice To Haves
- Experience in luxury fashion.
- Personal Shopping and/or client service experience.
Responsibilities
- Strive to achieve monthly and yearly sales targets and KPIs set by the PS Management team.
- Grow the EIP customer base and acquire new high-value clients.
- Proactively target and build personal relationships with high-value customers in the AM region.
- Provide customer insight reports to buying, merchandising, and marketing teams upon request.
- Profile customers individually based on their shopping patterns.
- Assess client requirements through market research and analysis of shopping patterns and trends.
- Provide personal styling recommendations using detailed product knowledge and an understanding of customers’ fashion and lifestyle preferences.
- Identify and prioritise sales leads by analysing the customer list.
- Increase individual customer spend and develop loyalty by understanding customer needs.
- Promptly follow up with customers acquired through events and partnerships.
- Drive and conduct one-on-one client appointments wherever possible to develop relationships.
- Maintain awareness of the fashion industry, brands, products, and cultural considerations for clients across different regions.
- Identify customer shopping patterns and trends, provide feedback to senior colleagues, and follow up on relevant strategies.
- Work with the wider business to understand key trends and increase business acumen.
- Participate in Client Relations, marketing, and partnership events as required.
- Identify opportunities for client outreach, events, and activations, and provide insights for marketing campaigns.
- Communicate customer trends to internal teams.
- Recommend marketing and sales strategies to engage EIPs.
Benefits
- Hourly pay of $30.00–$34.87 plus commission.
- 401(k).
- Staff discount.
- Private healthcare for the employee and their family.
- Flexible working.
- Supportive team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
