(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing orders, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The associate also provides Member service by identifying needs, assisting with purchase decisions, locating merchandise, resolving issues, and promoting products and services. The position requires following safety standards and procedures, including safety sweeps, forklift spotting practices, hazardous-material handling and disposal procedures, and steel standard guidelines. The associate completes work assignments by setting priorities, meeting deadlines, collaborating with others, communicating progress, and recommending improvements. The role also requires applying company policies, procedures, and standards of ethics and integrity, and demonstrating respect for individuals, teamwork, accountability, customer service, adaptability, and continuous improvement. The position is based at the Sam's Club facility at 5450 Carpenter Road, Ypsilanti, Michigan. The hourly wage range is $17.00 to $25.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Sam's Club offers competitive pay, performance-based bonus awards, and benefits, subject to eligibility and plan terms.
Responsibilities
- Explain Membership benefits and promote the value of company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Maintain facility safety by following safety standards, conducting safety sweeps, using proper forklift spotting procedures, handling and disposing of hazardous materials correctly, following steel standard guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchase decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Comply with company policies, procedures, and ethics and integrity standards, including use of the Open Door Policy.
- Promote an inclusive workplace, build trusting relationships, communicate positively, help develop and mentor others, and recognize others' contributions.
- Model integrity, ethics, compliance, and accountability, and support the company's goal of becoming a regenerative company.
- Put customers and Members first, make decisions using reliable information, and consider how individual work affects team results.
- Demonstrate curiosity, resilience, continuous improvement, and openness to new technologies, skills, and change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education program, including tuition, books, and fees for eligible associates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
