(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports membership growth by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, following steel standards, and correcting or reporting unsafe situations. The associate completes work assignments by using policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; prioritizing deadlines and expectations; communicating progress; identifying improvement opportunities; and adapting to change and feedback. The role is expected to uphold Company policies, procedures, ethics, and values, contribute to an inclusive and supportive workplace, build trusting relationships, help develop and mentor others, act with integrity, serve Members, and pursue continuous improvement.
Responsibilities
- Explain membership benefits and promote the value of Company products and services.
- Process memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward membership goals.
- Maintain facility safety by following applicable standards, procedures, and guidelines, including conducting safety sweeps and following forklift-spotting, hazardous-material handling and disposal, and steel-standard procedures.
- Correct or report unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping, and palletizing items, and ensuring order and invoice accuracy.
- Secure orders until Members arrive and follow up on out-of-stock merchandise to meet Member needs.
- Complete assignments and priorities using policies, data, and resources; collaborate with relevant partners; manage priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Follow Company policies, procedures, and standards of ethics and integrity and apply them to business processes and practices.
- Support a culture of belonging, communicate positively, build trusting relationships, help develop and mentor others, and recognize others’ contributions.
- Act with integrity and accountability, serve Members, make informed decisions, and support continuous improvement and change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit program, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
