(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing orders, verifying order and invoice accuracy, securing items for pickup, and following up on out-of-stock items. The position provides Member service by understanding needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also involves completing work assignments using company policies and resources, coordinating with colleagues and business partners, managing priorities and deadlines, communicating progress, and identifying opportunities for improvement. The associate is expected to follow safety procedures and standards, including conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials properly, adhering to steel standards, and correcting or reporting unsafe conditions. The role also requires compliance with company policies and ethical standards, and demonstrating the company’s values through teamwork, integrity, customer service, learning, and continuous improvement.
Responsibilities
- Support Membership by explaining benefits, promoting products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing merchandise, verifying order and invoice accuracy, securing orders for pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; manage deadlines and expectations; communicate progress; and recommend improvements.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Comply with company policies, procedures, standards of ethics, and integrity, including using the Open Door Policy and implementing related action plans.
- Contribute to a respectful and inclusive workplace by building trusting relationships, communicating positively, mentoring and developing others, and recognizing their contributions.
- Act with integrity and accountability, model company values, and support positive outcomes for associates, customers, Members, and the broader community.
- Put customers and Members first, make decisions based on reliable information, balance short- and long-term priorities, and consider the impact of one's work on team results.
- Demonstrate curiosity, resilience, and a desire to learn; support change, use new technologies and skills, and drive continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
