Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role works toward Membership goals and fulfills Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing items; checking order and invoice accuracy; securing orders until pickup; and following up on out-of-stock merchandise. The position provides Member service by identifying needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also supports facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling procedures, complying with steel guidelines, and correcting or reporting unsafe conditions. The associate completes assignments using company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; manages priorities and deadlines; communicates progress; recommends improvements; and adapts to change and feedback. The role is expected to uphold company policies, ethics, and integrity, and to demonstrate the company’s values of respect, integrity, service, and excellence through teamwork, accountability, learning, and continuous improvement.
Responsibilities
- Explain Membership benefits, promote company products and services, process Memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures and hazardous-material handling and disposal procedures, following steel guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing them, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with relevant stakeholders; manage deadlines and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Follow company policies, procedures, standards of ethics, and integrity requirements, including implementing related action plans and using the Open Door Policy.
- Support a respectful and inclusive workplace, build trusting relationships, communicate effectively, and help develop and mentor others.
- Act with integrity and accountability, serve customers and Members, make decisions using reliable information, and pursue learning and continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
