(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting items from shelves, scanning, wrapping, and palletizing products, checking order and invoice accuracy, securing orders until Members arrive, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving issues, and promoting Company offerings. It also requires completing assignments and priorities using company policies, data, and resources; collaborating with coworkers and business partners; communicating progress; and identifying improvement opportunities. The associate is responsible for maintaining facility safety by following safety standards and procedures, conducting safety sweeps, observing forklift-spotting and hazardous-material handling and disposal procedures, following steel standards, and correcting or reporting unsafe situations. The role also requires compliance with company policies, procedures, and ethics standards, and demonstrating the company’s values through teamwork, integrity, customer service, continuous improvement, and support for other associates.
Responsibilities
- Develop and support Membership by explaining benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing products, checking order and invoice accuracy, securing orders until Members arrive, and following up on out-of-stock merchandise.
- Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; identifying priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with company policies, procedures, and ethics standards by implementing action plans, using the Open Door Policy, and applying these standards in business processes and practices.
- Promote an inclusive, collaborative workplace; build trusting relationships; communicate positively; help develop and mentor others; and recognize their contributions.
- Act with integrity and accountability, model company values, and support the company’s goal of becoming a regenerative company.
- Put customers and Members first, make decisions based on reliable information, balance priorities, and consider how individual work affects team results.
- Show curiosity and a desire to learn, take calculated risks, demonstrate resilience, drive continuous improvement, use new technologies and skills, and support others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program through Live Better U, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
