(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing orders, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise. It also provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The associate maintains facility safety by following safety standards and procedures, conducting safety sweeps, observing forklift spotting and hazardous-material handling and disposal procedures, following steel standards, and correcting or reporting unsafe conditions. The role completes assigned work by prioritizing tasks and deadlines, collaborating with managers, coworkers, customers, and business partners, communicating progress, recommending improvements, and adapting to change and feedback. Associates are expected to follow company policies and standards of ethics and integrity and demonstrate the company’s values through teamwork, accountability, respect, customer service, continuous improvement, and support for a regenerative company.
Responsibilities
- Support Membership by explaining benefits, promoting products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards, conducting safety sweeps, using proper forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing them, checking order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with relevant stakeholders; communicate progress; and recommend ways to address improvement opportunities.
- Provide Member service by acknowledging Members, identifying needs, helping with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services.
- Comply with company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and implementing related action plans.
- Promote a respectful, inclusive, collaborative workplace; build trusting relationships; communicate positively; and help develop and mentor others.
- Model integrity and accountability, support customers and Members, make informed decisions, and pursue continuous improvement and learning.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit through Live Better U, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
