(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, adhering to steel guidelines, and correcting or reporting unsafe conditions. The associate completes work assignments and priorities using policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; communicates progress; recommends improvements; and adapts to change and feedback. The role is expected to uphold company policies and standards of ethics and integrity and demonstrate the stated values of Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence. The position is located at the Sam’s Club facility at 1040 Niles Cortland Rd SE, Warren, Ohio. The hourly wage range is $17.00 to $25.00, with possible additional premiums of $0.35 to $3.00 per hour in specified circumstances. The actual rate will meet or exceed the applicable local minimum wage.
Responsibilities
- Support Membership by explaining benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel guidelines, and correcting or reporting unsafe conditions.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing merchandise, checking order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with relevant colleagues and business partners; identify priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services.
- Follow company policies, procedures, and ethics standards, use the Open Door Policy, and demonstrate the company’s stated values in daily work.
- Help build a supportive, inclusive team by communicating positively, developing and mentoring others, and recognizing colleagues’ contributions.
- Make informed decisions that put customers and Members first, consider team and stakeholder impact, and support continuous improvement and adaptation to new technologies and skills.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
