(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining benefits, promoting company products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains facility safety by following safety procedures, conducting safety sweeps, observing forklift spotting procedures, properly handling and disposing of hazardous materials, following steel standards, and correcting or reporting unsafe conditions. The associate completes assignments and priorities using company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; communicates progress; and adapts to changing priorities and feedback. The role is expected to uphold company policies, ethics, and integrity, and to demonstrate respect for individuals, teamwork, accountability, customer focus, continuous improvement, and support for Walmart's goal of becoming a regenerative company.
Responsibilities
- Explain Membership benefits, promote the value of company products and services, process Membership upgrades and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping and palletizing merchandise, verifying orders and invoices, securing orders for pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and adapt to change, difficulties, and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans, using the Open Door Policy, and applying standards in business processes and practices.
- Build trusting working relationships, communicate positively and effectively, help develop and mentor others, and recognize others' contributions.
- Model integrity and accountability, serve customers and Members, make decisions using reliable information, and pursue continuous improvement while supporting others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible associates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
