(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing orders, verifying accuracy, securing items for Member pickup, and following up on out-of-stock merchandise. The Personal Shopper provides Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services. The role maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling procedures, observing steel standards, and correcting or reporting unsafe situations. The position also involves completing work assignments according to priorities and expectations; collaborating and communicating with managers, coworkers, customers, and business partners; identifying improvement opportunities; and adapting to change and feedback. Associates are expected to follow Company policies, procedures, and standards of ethics and integrity, and to demonstrate the stated values of respect, integrity, customer and Member service, and striving for excellence.
Responsibilities
- Explain Membership benefits; promote Company products and services; process Memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following proper forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping and palletizing items, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with Company policies, procedures, and ethics and integrity standards, including implementing related action plans, using the Open Door Policy, and applying standards in business processes and practices.
- Build trusting working relationships, communicate with impact and positivity, work as a team, and help develop and mentor others.
- Maintain high standards of integrity, ethics, and compliance; model Company values; hold oneself and others accountable; and support the Company’s goal of becoming a regenerative company.
- Put customers and Members first, make decisions based on reliable information, balance short- and long-term priorities, and consider the impact of one’s work on the team and stakeholders.
- Demonstrate curiosity, a desire to learn, courage and resilience; drive continuous improvement; use new technologies and skills; and support others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit for eligible full-time and part-time associates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
