(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, locating and scanning items, wrapping and palletizing purchases, checking order and invoice accuracy, securing items for Member pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company offerings. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel-safety guidelines, and correcting or reporting unsafe situations. The associate completes assigned work using company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; manages priorities and deadlines; communicates progress; and recommends improvements. The role also requires compliance with company policies, procedures, and ethical standards, along with demonstrating respect for individuals, integrity, customer service, and a commitment to continuous improvement.
Responsibilities
- Explain Membership benefits, promote products and services, process memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items for pickup, and following up on out-of-stock items.
- Maintain facility safety by conducting safety sweeps, following safety standards and forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel-safety guidelines, and correcting or reporting unsafe situations.
- Provide Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Complete work assignments and priorities using policies, data, and resources; collaborate with relevant business partners; communicate progress; and recommend improvements.
- Follow company policies, procedures, standards of ethics, and integrity, and contribute to a respectful, inclusive, accountable, customer-focused, and continuously improving workplace.
- Help develop and mentor others and recognize their contributions and accomplishments.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
