(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing items, verifying orders and invoices, securing orders until pickup, and following up on out-of-stock items. The position provides Member service by understanding Member needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also supports a safe facility by following safety standards and procedures, including safety sweeps, forklift-spotting procedures, hazardous-material handling and disposal, and steel-standard guidelines, and by correcting or reporting unsafe conditions. The associate completes assignments by applying policies and available information, collaborating with coworkers and business partners, managing priorities and deadlines, communicating progress, recommending improvements, and adapting to change and feedback. The role is also expected to uphold company policies, ethics, and integrity and contribute to a respectful, inclusive, collaborative, accountable, customer-focused, and continuously improving workplace.
Responsibilities
- Promote Membership benefits and the value of company products and services; process memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing merchandise, verifying orders and invoices, securing orders for pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material procedures, observing steel-standard guidelines, and correcting or reporting unsafe situations.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; track deadlines and expectations; communicate progress; and recommend improvements.
- Follow company policies, procedures, and standards of ethics and integrity, including use of the Open Door Policy and related action plans.
- Contribute to a respectful and inclusive workplace by building relationships, communicating effectively, supporting and mentoring teammates, and recognizing others’ contributions.
- Act with integrity and accountability, serve customers and Members, make informed decisions, and pursue continuous improvement while adapting to change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including eligible tuition, books, and fees
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
