(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club develops and supports Membership by explaining benefits, promoting Company products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting items, scanning, wrapping and palletizing orders, verifying order and invoice accuracy, securing items until Member pickup, and following up on out-of-stock items. The associate provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The position also includes completing assigned work collaboratively, managing priorities and deadlines, communicating progress, and adapting to feedback and change. Associates must follow safety standards and Company policies, including procedures for safety sweeps, forklift spotting, hazardous materials, and steel standards, and report or correct unsafe conditions. The role is expected to uphold Walmart’s values and standards of integrity, inclusion, teamwork, accountability, customer service, and continuous improvement.
Responsibilities
- Develop and support Membership by explaining benefits, promoting products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety procedures and guidelines, conducting safety sweeps, using proper forklift spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing them, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and identify and recommend improvements.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with company policies, procedures, ethics, and integrity standards, including using the Open Door Policy and implementing related action plans.
- Support an inclusive workplace, build trusting team relationships, communicate positively, and help develop and mentor others.
- Model integrity and accountability, serve customers and Members, make decisions using reliable information, and support continuous improvement and adaptation to new technologies and change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program through Live Better U, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
