Personal Shopper - Sam's Club

Walmart•Hanover, PA

9d•$17 - $25•Onsite

About The Position

The Personal Shopper supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role also fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders for pickup, and following up on out-of-stock items. The position provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It maintains facility safety by following safety procedures, conducting safety sweeps, using proper forklift-spotting practices, handling and disposing of hazardous materials appropriately, following steel-standard guidelines, and correcting or reporting unsafe conditions. The associate completes assigned work using company policies, data, and resources; collaborates with colleagues and business partners; manages priorities and deadlines; communicates progress; and recommends improvements. The role also requires adherence to company policies and standards of ethics and integrity, and demonstrating the company’s stated values through teamwork, inclusion, accountability, customer service, learning, and continuous improvement.

Responsibilities

Support Membership by providing information on benefits, promoting Company products and services, processing Memberships, upgrades, and credit accounts, and participating in sales and marketing events.
Make efforts to meet Membership goals.
Maintain facility safety by following safety standards, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel-standard guidelines, and correcting or reporting unsafe situations.
Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing items, verifying order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise.
Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans, using the Open Door Policy, and applying these standards in business processes and practices.
Promote a culture of belonging, build trusting relationships, communicate positively, help develop and mentor others, and recognize others’ contributions.
Act with integrity and accountability, model company values, and support the company’s goal of becoming a regenerative company.
Put customers and Members first, make decisions using reliable information, balance priorities, and consider the impact of work on the team and stakeholders.
Demonstrate curiosity, resilience, willingness to learn, and support for continuous improvement and change.

Benefits

Competitive pay and performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO and/or PPTO)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education benefit program through Live Better U, covering tuition, books, and fees for eligible programs