Personal Shopper - Sam's
About The Position
Fulfills Sam’s Club Member Curbside Pickup and Delivery orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock items. Provides Member service by understanding needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. Supports Membership growth by explaining benefits, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. Maintains facility safety by following standards and procedures, conducting safety sweeps, observing forklift spotting and hazardous-material handling procedures, following steel guidelines, and correcting or reporting unsafe conditions. Completes assignments by using policies, data, and resources; collaborating with others; setting priorities; communicating progress; identifying improvements; and adapting to change and feedback. The role also reflects the company’s stated core values of respect, integrity, service, and striving for excellence.
Responsibilities
- Review, fulfill, scan, wrap, and palletize Member Curbside Pickup and Delivery orders; verify order and invoice accuracy and secure orders until Members arrive.
- Follow up on out-of-stock merchandise to meet Member needs.
- Acknowledge Members, identify their needs, assist with purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
- Provide information on Membership benefits; process Memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward Membership goals.
- Follow facility safety standards and procedures, conduct safety sweeps, follow forklift spotting and hazardous-material handling procedures, comply with steel guidelines, and correct or report unsafe situations.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, co-workers, customers, and business partners; communicate progress; identify improvement opportunities; and adapt to change and feedback.
- Demonstrate the company’s core values, including respect for individuals, integrity, customer and Member service, teamwork, learning, and continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U, including eligible programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
