Personal Shopper - Sam's
About The Position
The Personal Shopper supports Membership by explaining membership benefits, promoting Company products and services, processing Memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting items, scanning, wrapping, and palletizing them; verifying order and invoice accuracy; securing items until pickup; and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services. It maintains Facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting and hazardous-material handling and disposal procedures, adhering to steel standards, and correcting or reporting unsafe situations to Management. The associate completes assignments and priorities using policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; identifies priorities, deadlines, and expectations; communicates progress; recommends improvements; and adapts to change and feedback. The role also follows Company policies, procedures, and standards of ethics and integrity and demonstrates the Company's stated values through teamwork, accountability, respect, customer service, integrity, and continuous improvement.
Responsibilities
- Explain Membership benefits and promote the value of Company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Maintain Facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Complete assignments and priorities using policies, data, and resources; collaborate with relevant partners; identify priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
- Comply with Company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
- Build trusting team relationships, communicate positively, help develop and mentor others, and recognize others' contributions.
- Act with integrity and accountability, put customers and Members first, make decisions using reliable information, and support continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program through Live Better U, including eligible programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
