(PRI) Personal Shopper Sam's Club
About The Position
The Personal Shopper at Sam's Club completes digital and customer orders by reviewing orders, accurately picking merchandise, scanning, staging, preparing, and packaging items, checking order accuracy before dispensing or pickup, securing orders until members arrive, making appropriate substitutions when needed, and following up on out-of-stock merchandise. The role supports a positive online and digital shopping experience and consults with members as needed to ensure satisfaction. The position provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. It also supports membership growth by explaining membership benefits, processing memberships and upgrades, participating in sales and marketing events, and working toward membership goals. The associate may promote department services, respond to inquiries, assist with service registration, and solicit feedback about members' digital shopping experiences. The role operates cash registers and related tools to process purchases using appropriate procedures. It follows company safety standards and procedures, including safety sweeps, forklift spotting practices, hazardous-material handling and disposal, and reporting or correcting unsafe situations. Associates are expected to uphold company policies, ethics, and values; collaborate effectively; adapt to change; and contribute to a respectful, inclusive, and continuously improving workplace.
Responsibilities
- Complete assignments and priorities by using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify deadlines and expectations; communicate progress; and adapt to change and feedback.
- Support membership by explaining benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, adhering to steel standards, and correcting or reporting unsafe situations.
- Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
- Operate cash registers and related tools to process member purchases according to procedures for different payment types and items.
- Promote department services and offerings, respond to customer inquiries, help customers register for department services, and solicit feedback about members' online and digital shopping experiences.
- Fulfill digital orders by reviewing orders, accurately picking and scanning items, staging orders, checking accuracy before dispensing, securing items until members arrive, and following up on out-of-stock merchandise.
- Fulfill customer orders by locating, preparing, and packaging merchandise; verifying order accuracy; making appropriate substitutions; consulting with members as needed; and following up on out-of-stock merchandise.
- Help create a respectful and inclusive workplace, build trusting relationships, communicate positively, and help develop and mentor others.
- Act with integrity and accountability, put customers and members first, make informed decisions, and support continuous improvement and change.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including vacation and sick leave according to applicable law, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Sam's Club membership.
- Military leave pay.
- Adoption and surrogacy expense reimbursement.
- Fertility benefits.
- Live Better U company-paid education benefit for full-time and part-time associates, covering programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
