(PRI) Member Specialist Sam's Club
About The Position
The Member Specialist supports Sam’s Club members by providing service, helping with purchasing decisions, locating merchandise, resolving concerns, and explaining membership types, programs, and benefits. The role operates registers and related hardware to process purchases, payments, returns, refunds, and exchanges, while maintaining register lanes and supplies and following shrink-prevention procedures. It also follows safety procedures, including safety sweeps and proper forklift spotting, and complies with company and legal policies for liquor sales where applicable. The position is expected to model the company’s values through respectful teamwork, integrity, customer service, accountability, continuous improvement, and support for other associates. The position is located at CARR #2 KM 84.2, Hatillo, Puerto Rico. The hourly wage range is $16.00 to $24.00, with the actual rate meeting or exceeding the applicable minimum wage. Sam’s Club offers competitive pay, performance-based bonus awards, and benefits subject to eligibility and plan terms.
Responsibilities
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following proper forklift spotting procedures and steel standard guidelines, and correcting or reporting unsafe situations to management.
- Provide member service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Operate cash registers and related equipment; process purchases, payments, returns, refunds, and exchanges according to procedures for different membership and payment types.
- Maintain cash registers and lanes, stock register supplies and box bins, follow concealed-merchandise identification policies, and work toward front-end performance goals to reduce shrink.
- Follow company and legal policies and procedures for liquor sales, including securing merchandise, maintaining signage, verifying member identification, and completing and maintaining required paperwork and documentation where applicable.
- Communicate membership types, programs, and benefits to current and prospective members to support account decisions, build membership levels, encourage renewals, and promote the value of Sam’s Club products and services.
- Build strong, trusting team relationships; communicate with impact and positivity; and help develop and mentor others while recognizing their contributions.
- Act with integrity and accountability, model company values, and support the company’s goal of becoming a regenerative company.
- Deliver results while putting customers and members first, using reliable information to make decisions and considering how work affects team outcomes.
- Pursue continuous improvement, learn new technologies and skills, and support others through change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including vacation and sick leave according to applicable law
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Sam’s Club Membership
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Fertility benefits
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
