(USA) Personal Shopper - Sam's

Walmart•Augusta, ME

2d•Onsite

About The Position

The Personal Shopper at Sam’s Club supports membership growth by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by locating and scanning items, wrapping and palletizing orders, checking order and invoice accuracy, securing orders for pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, understanding their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company offerings. It also requires completing assignments according to priorities and deadlines, collaborating with colleagues and business partners, communicating progress, and recommending improvements. The associate maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift spotting procedures, handling and disposing of hazardous materials correctly, following steel standard guidelines, and correcting or reporting unsafe situations. Associates are expected to follow company policies and ethical standards and demonstrate the company’s values through teamwork, inclusion, integrity, accountability, customer focus, continuous improvement, and learning.

Responsibilities

Explain membership benefits, promote Company products and services, process memberships, upgrades, and credit accounts, and participate in sales and marketing events to support membership goals.
Maintain facility safety by following safety standards, conducting safety sweeps, following forklift spotting procedures and steel standard guidelines, handling and disposing of hazardous materials properly, and correcting or reporting unsafe situations.
Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise.
Complete work assignments according to priorities, deadlines, and expectations; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
Follow company policies, procedures, and ethical standards, including related action plans and the Open Door Policy.
Contribute to a respectful and inclusive workplace, build trusting relationships, communicate effectively, and help develop and mentor others.
Act with integrity and accountability, put customers and Members first, make informed decisions, and support continuous improvement and adaptation to change.