(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports membership growth by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting merchandise, scanning items, preparing and palletizing orders, verifying order and invoice accuracy, securing items for Member pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also requires maintaining facility safety, completing assigned work in coordination with others, following company policies and ethical standards, and supporting a respectful, inclusive, collaborative workplace and continuous improvement.
Responsibilities
- Explain membership benefits and promote the value of company products and services.
- Process memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel-standard guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
- Follow company policies, procedures, and ethical standards, including related action plans and the Open Door Policy.
- Contribute to a respectful and inclusive workplace, build trusting team relationships, communicate positively, and help develop and mentor others.
- Act with integrity and accountability, support company values and compliance, and consider the impact of work on Members, customers, associates, and other stakeholders.
- Learn, adapt to change and feedback, use new technologies and skills, and drive continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit through Live Better U, including eligible tuition, books, and fees
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
