(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role also fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping, and palletizing merchandise, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock items. The position provides Member service by identifying needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling procedures, applying steel standards, and correcting or reporting unsafe situations. The associate completes assignments using company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; manages priorities and deadlines; communicates progress; recommends improvements; and adapts to change and feedback. The role is expected to demonstrate the company’s values through integrity, respect, teamwork, customer service, accountability, learning, and continuous improvement.
Responsibilities
- Provide information about Membership benefits, promote company products and services, process memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures and hazardous-material handling and disposal procedures, applying steel standards, and correcting or reporting unsafe situations to management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling merchandise, scanning, wrapping, and palletizing items, verifying order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise.
- Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; identifying priorities, deadlines, and expectations; communicating progress; recommending improvements; and adapting to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Follow company policies, procedures, and ethical standards, including implementing action plans and using the Open Door Policy.
- Demonstrate company values by fostering inclusion and belonging, building trusting relationships, communicating positively, helping and mentoring others, recognizing contributions, acting with integrity and accountability, putting customers and Members first, making informed decisions, and supporting continuous improvement and change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave
- PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education benefit, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
