(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club develops and supports Membership by explaining membership benefits, promoting the value of company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, preparing and palletizing orders, verifying accuracy, securing items until pickup, and following up on out-of-stock items. The position provides Member service by identifying needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials appropriately, following steel-safety guidelines, and addressing or reporting unsafe conditions. The Personal Shopper completes assignments using company policies, data, and resources; coordinates with managers, coworkers, customers, and business partners; manages priorities and deadlines; communicates progress; and adapts to change and feedback. The role is expected to uphold company policies, ethics, and values, contribute to a respectful and inclusive workplace, support and develop teammates, act with integrity, serve Members, and pursue continuous improvement.
Responsibilities
- Explain Membership benefits and promote the value of company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward Membership goals.
- Maintain facility safety by following safety standards, conducting safety sweeps, following proper forklift-spotting and hazardous-material procedures, following steel-safety guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Follow company policies, procedures, and standards of ethics and integrity, including use of the Open Door Policy.
- Support a respectful, inclusive workplace by building trusting relationships, communicating positively, mentoring others, and recognizing their contributions.
- Model company values, maintain accountability and integrity, and support the company’s goal of becoming a regenerative company.
- Put customers and Members first, make informed decisions that balance priorities, and consider the impact of work on team results.
- Pursue learning and continuous improvement, adapt to change, and support others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program through Live Better U, including eligible tuition, books, and fees
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
