(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing items, confirming order and invoice accuracy, securing orders until pickup, and following up on unavailable merchandise. It also provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Sam’s Club offerings. The position maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting practices, handling and disposing of hazardous materials correctly, following steel standards, and reporting or correcting unsafe conditions. Associates complete work assignments using company policies and resources, coordinate with managers, coworkers, customers, and business partners, manage priorities and deadlines, communicate progress, and adapt to change and feedback. The role also requires upholding company policies, ethics, and integrity standards and demonstrating the company’s values through respectful teamwork, accountability, customer-focused decisions, learning, and continuous improvement.
Responsibilities
- Support Membership by explaining benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling procedures, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping and palletizing items, confirming order and invoice accuracy, securing items for pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify deadlines and expectations; communicate progress; and recommend improvements.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchase decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with Company policies, procedures, ethics, and integrity standards, including implementing action plans and using the Open Door Policy.
- Promote respectful teamwork, build trusting relationships, communicate positively, help develop and mentor others, and recognize others’ contributions.
- Act with integrity and accountability, put customers and Members first, make decisions using reliable information, and contribute to continuous improvement and adaptation to change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
