(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The Personal Shopper provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services. The position also completes assigned work according to priorities and expectations, collaborates with managers, coworkers, customers, and business partners, communicates progress, and identifies improvement opportunities. The role follows safety standards and company policies, procedures, ethics, and integrity requirements, including safe handling and disposal of hazardous materials and reporting unsafe situations. Associates are expected to demonstrate the company’s stated values and behaviors, including respect for individuals, integrity, customer service, and continuous improvement.
Responsibilities
- Explain Membership benefits, promote the value of Company products and services, process Memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift spotting procedures, handling and disposing of hazardous materials correctly, following steel standard guidelines, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling items from shelves, scanning, wrapping and palletizing items, verifying order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities, deadlines, and expectations; communicate progress; recommend ways to address improvement opportunities; and adapt to change, difficulties, and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, including implementing related action plans, using the Open Door Policy, and applying requirements to business processes and practices.
- Build strong and trusting working relationships, communicate positively, support and develop coworkers, and recognize others’ contributions.
- Make decisions based on reliable information, balance short- and long-term priorities, and consider how individual work affects the team’s ability to serve stakeholders.
- Support continuous improvement, learn new technologies and skills, and help others through change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit through Live Better U, subject to eligibility requirements
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
