(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role works toward membership goals and fulfills Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing items, verifying order and invoice accuracy, securing orders for pickup, and following up on out-of-stock merchandise. The position provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company offerings. It also maintains facility safety by following applicable safety procedures and guidelines, including safety sweeps, forklift-spotting procedures, hazardous-material handling and disposal, steel standards, and reporting or correcting unsafe situations. The Personal Shopper completes assignments by prioritizing work, collaborating with managers, coworkers, customers, and business partners, communicating progress, and adapting to feedback and change. The role is expected to uphold company policies and standards of ethics and integrity, support an inclusive and respectful workplace, work effectively as part of a team, and demonstrate the company’s values of integrity, customer service, and continuous improvement.
Responsibilities
- Explain and promote Membership benefits and Company products and services; process memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing merchandise, checking order and invoice accuracy, securing orders for pickup, and following up on out-of-stock items.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material procedures, complying with steel standards, and correcting or reporting unsafe situations.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Complete work assignments and priorities using policies, data, and resources; collaborate with relevant stakeholders; identify deadlines and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Comply with company policies, procedures, and ethical standards, including use of the Open Door Policy and related action plans.
- Promote a respectful and inclusive workplace, build trusting team relationships, communicate positively, and help develop and mentor others.
- Act with integrity and accountability, put customers and Members first, make informed decisions, and support continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education benefit, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
