(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing orders until Members arrive, and following up on out-of-stock items. It also provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The role maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, adhering to steel standards, and correcting or reporting unsafe situations. Associates complete work assignments by setting priorities, meeting deadlines and expectations, collaborating with managers, coworkers, customers, and business partners, communicating progress, recommending improvements, and adapting to change and feedback. Associates are expected to follow company policies, procedures, and ethical standards and demonstrate the company’s stated values: respect for individuals, acting with integrity, serving customers and Members, and striving for excellence. This includes building trusting relationships, communicating positively, supporting and mentoring others, acting accountably, putting customers first, making informed decisions, learning, and driving continuous improvement.
Responsibilities
- Explain Membership benefits and promote the value of company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward Membership goals.
- Maintain facility safety by following standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete assignments by prioritizing work, meeting deadlines and expectations, collaborating with relevant partners, communicating progress, recommending improvements, and adapting to change and feedback.
- Provide Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Follow company policies, procedures, and ethical standards, including use of the Open Door Policy and relevant action plans.
- Support a respectful, inclusive workplace by building trusting relationships, communicating positively, helping develop and mentor others, and recognizing contributions.
- Act with integrity and accountability and support the company’s goal of becoming a regenerative company.
- Serve customers and Members, make decisions based on reliable information, and support continuous improvement and change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including eligible tuition, books, and fees
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
