(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining benefits, promoting products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing merchandise; checking order and invoice accuracy; securing orders for pickup; and following up on out-of-stock items. It also provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company offerings. The position maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe conditions. Associates complete assignments and priorities using company policies, data, and resources; collaborate with coworkers, managers, customers, and business partners; communicate progress; and adapt to feedback and change. The role is expected to uphold company policies, ethics, and values, contribute to a respectful and inclusive workplace, support teammates, act with integrity, serve Members, and pursue continuous improvement.
Responsibilities
- Support Membership by explaining benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping, and palletizing merchandise, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise.
- Complete assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify deadlines and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Comply with company policies, procedures, and ethical standards, and apply the Open Door Policy when executing business processes and practices.
- Build respectful, trusting working relationships; communicate positively; contribute to a culture of belonging; and help develop and mentor others.
- Act with integrity and accountability, serve Members, make decisions using reliable information, and support continuous improvement and change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
