Personal Shopper

Brookshire's•Comanche, TX

12d•Onsite

About The Position

The Personal Shopper prepares online customer orders by selecting quality products with speed and accuracy. The role provides excellent customer service and requires current knowledge of product selection, quality, and food safety standards. Work is generally performed in a retail store.

Requirements

Six or more months of related experience, or an equivalent combination of education and experience.
At least 16 years of age; at least 21 years of age in Louisiana.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Ability to communicate effectively in writing and verbally with customers and partners.
Ability to remain courteous with customers, multitask, work in a fast-paced environment, and maintain a high level of accuracy.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to use close and distance vision, depth perception, and focusing ability; use hands for reaching, touching, handling, and fine finger movements; and stand or walk continuously.
Ability to talk and hear frequently; push, pull, maneuver, or lift objects up to 40 pounds frequently and up to 75 pounds occasionally; and bend, kneel, or squat frequently.
Regular attendance at work is required.

Responsibilities

Accurately select products from store shelves for online orders and organize them for timely pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Ensure accurate checkout totals by weighing, keying, and scanning items properly.
Maintain current product knowledge and follow food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and retrieve them promptly before customers arrive.
Organize and bag orders and load them into customers’ vehicles.
Assist customers with online orders, answer questions, respond to complaints, and provide substitution options while maintaining a friendly, service-oriented attitude.
Learn or memorize product codes and stay familiar with advertised and special items.
Follow tender policies and procedures for checks, credit and debit cards, coupons, EBT, and other payment types.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary work and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive-selling initiatives to promote product sales.
Identify hazards, remedy them or place appropriate warnings as soon as reasonably possible, and report hazards that cannot be immediately remedied to a supervisor.