(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role works toward membership goals and provides service by identifying member needs, assisting with purchasing decisions, locating merchandise, and resolving concerns. The position fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items for member pickup, and following up on out-of-stock merchandise. It also maintains facility safety by following safety procedures and standards, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, and reporting or correcting unsafe situations. The Personal Shopper completes work assignments by prioritizing tasks, collaborating with managers, coworkers, customers, and business partners, communicating progress, and adapting to change and feedback. The role is expected to follow company policies and standards of ethics and integrity and demonstrate the company’s values through respectful teamwork, accountability, customer service, continuous improvement, and support for a culture of belonging.
Responsibilities
- Provide information about Membership benefits and promote the value of Company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, and securing items for Member pickup.
- Follow up on out-of-stock merchandise to meet Member needs.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; and communicate progress and information.
- Identify priorities, deadlines, and expectations; recommend ways to address improvement opportunities; and adapt to change, difficulties, and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, including implementing related action plans and applying the Open Door Policy.
- Contribute to a respectful and inclusive workplace, build trusting team relationships, communicate positively, and help develop and mentor others.
- Maintain high standards of integrity, ethics, and compliance; model company values; and hold oneself and others accountable.
- Make decisions based on reliable information, balance short- and long-term priorities, and consider how individual work affects team outcomes.
- Support continuous improvement, learn new technologies and skills, and help others through change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
