Personal Shopper

SpartanNash • Rapid City, SD

15d • Onsite

About The Position

The Personal Shopper leads the eCommerce process for receiving customers’ online grocery orders and ensuring that orders are picked, properly bagged, stored at the appropriate temperature, and ready for timely pickup. The role includes selecting or delegating the selection of products, checking order totals and substituted items, maintaining product quality, and addressing customer issues. The associate provides effective customer service and may be assigned tasks in other departments based on customer experience needs.

Requirements

• Strong written and verbal communication skills, including the ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive selling skills and product knowledge.
• Attention to detail.
• Ability to develop knowledge of products and store layout for efficient picking.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to work a flexible schedule based on department needs.
• Ability to frequently lift or move up to 30 pounds and occasionally up to 50 pounds.
• Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

• High school diploma or GED.
• One year of retail or related experience.

Responsibilities

• Lead the eCommerce process for receiving customers’ online orders and picking or delegating the picking of orders.
• Review customer comments and special instructions to ensure selected products meet requests, and follow up on issues such as substitutions.
• Handle products carefully, especially perishables and delicate items, to maintain quality and minimize damage.
• Scan order products and confirm order totals for items priced by weight and for substituted items.
• Store orders at the proper temperature, using refrigeration or freezer storage as needed.
• Report customer issues, shorts, overages, and damages to store management immediately.
• Research and resolve customer complaints and problems appropriately and promptly.
• Provide focused and effective customer service, implement Company service programs, and model high service standards.
• Follow PPE, safety, food safety, cleaning, and Guest Experience guidelines.
• Perform tasks in other departments as needed to support customer experience.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED