Personal Shopper

Brookshire's•Bridgeport, TX

12d•Onsite

About The Position

Prepares online customer orders by selecting quality products with speed and accuracy. Provides excellent customer service and remains current on product selection and standards. The position is generally performed in a retail store and involves preparing orders for pickup, storing products at proper food temperatures, and helping load orders into customer vehicles.

Requirements

At least six months of related experience or an equivalent combination of education and experience.
At least 16 years of age; at least 21 years of age in Louisiana.
At least 21 years of age to drive for Company business under the BGC Business Driver Policy.
TABC/LACT/AATC certification where applicable.
Basic knowledge of cash registers, mathematics and counting, food quality standards, and temperature and refrigeration standards for selected products.
Ability to determine ideal ripeness in produce.
Ability to communicate effectively in writing and verbally with customers and partners, and remain courteous with customers.
Ability to multitask and work in a fast-paced environment while maintaining a high level of accuracy.
Ability to learn new technology systems, methods, and processes.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to notice potential hazards and address or report them as directed.
Continuously use close and distance vision, depth perception or focusing ability; use hands for reaching, touching or handling; make fine finger movements; and stand or walk.
Frequently talk and hear; push, pull, maneuver, or lift objects up to 40 pounds; and bend, kneel, or squat.
Occasionally push, pull, maneuver, or lift objects up to 75 pounds.

Responsibilities

Accurately select products from store shelves for online orders and organize them for timely pickup.
Identify out-of-stock items, recommend substitutions of similar value, and promote advertised specials.
Weigh, key, and scan items to ensure accurate customer checkout totals.
Maintain product knowledge and follow food safety standards to ensure order quality and freshness.
Store orders at appropriate food temperatures and retrieve them promptly before customer arrival.
Organize, bag, and load orders into customer vehicles.
Assist customers with online orders, answer questions, respond to complaints, and provide substitution options while maintaining a friendly, service-oriented attitude.
Learn or memorize product codes and stay familiar with advertised and special items.
Follow tender policies and procedures for checks, credit and debit cards, coupons, EBT, and other payment types.
Handle objects carefully to avoid damage to products or property.
Maintain a safe and sanitary working and shopping environment; clean the workspace and cash wrap and spot-clean spills and breakages.
Use suggestive selling initiatives to promote product sales.
Identify and address potential hazards when reasonably possible, place warning signs or devices as appropriate, and report hazards that cannot be immediately remedied to a supervisor.
Attend work as required.