Personal Shopper - Sam's
About The Position
The Personal Shopper develops and supports Membership by explaining benefits, promoting Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, retrieving and scanning items, wrapping and palletizing orders, verifying accuracy, securing items until Members arrive, and following up on out-of-stock merchandise. The position maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, adhering to steel standards, and correcting or reporting unsafe situations. It also provides Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services. The associate completes assignments and priorities using policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; communicates progress; and recommends ways to address improvement opportunities. The role is expected to uphold company policies, procedures, and standards of ethics and integrity, and to demonstrate respect, teamwork, accountability, customer focus, sound decision-making, continuous improvement, and openness to learning and change.
Responsibilities
- Develop and support Membership by explaining benefits, promoting products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety procedures, conducting safety sweeps, following forklift-spotting and hazardous-material procedures, adhering to steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items.
- Complete assigned work and priorities using policies, data, and resources; collaborate with relevant partners; communicate progress; identify priorities and deadlines; and recommend improvements.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, and apply related action plans and the Open Door Policy.
- Support a respectful, inclusive, and connected workplace; build trusting relationships; communicate positively; and help develop and mentor others.
- Act with integrity and accountability, support the Company's regenerative goal, and make decisions based on reliable information while considering impacts on teams and stakeholders.
- Demonstrate curiosity, resilience, and a desire to learn; drive continuous improvement; use new technologies and skills; and support others through change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
