Personal Shopper - Sam's
About The Position
The Personal Shopper supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role maintains Facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, following steel standards, and correcting or reporting unsafe conditions to Management. The Personal Shopper fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise. The role also provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company offerings. Associates complete work assignments using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and adapt to priorities, feedback, and change. The position is expected to uphold Company policies, ethics, and values, including respect for individuals, integrity, customer and Member service, teamwork, accountability, and continuous improvement.
Responsibilities
- Support Membership by providing information about benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain Facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting procedures and hazardous-material handling and disposal procedures, following Company steel standards, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling items from shelves, scanning, wrapping, and palletizing items, checking order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and identify and recommend improvements.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with Company policies, procedures, and ethics and integrity standards, including implementing action plans and using the Open Door Policy.
- Support a respectful and inclusive workplace, build trusting relationships, communicate positively, and help develop and mentor others.
- Act with integrity and accountability, model Company values, and support the Company's goal of becoming a regenerative company.
- Put customers and Members first, make decisions using reliable information, and consider the impact of individual work on team results.
- Pursue continuous improvement, learn new technologies and skills, and support others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO) and/or protected paid time off (PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education benefit program for eligible full-time and part-time associates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
