(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club develops and supports Membership by explaining benefits, promoting products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing orders, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise. The position provides Member service by identifying needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. It also completes work assignments by setting priorities, meeting deadlines, collaborating with managers, coworkers, customers, and business partners, communicating progress, recommending improvements, and adapting to change and feedback. The associate maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, observing steel standards, and correcting or reporting unsafe situations. The role is expected to uphold company policies, ethics, and integrity and demonstrate the company's values through respectful teamwork, accountability, customer focus, continuous improvement, and support for a regenerative company.
Responsibilities
- Develop and support Membership by explaining Membership benefits, promoting the value of products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping and palletizing items, verifying order and invoice accuracy, securing orders for pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; manage priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
- Demonstrate the company's values by respecting individuals, building trusting team relationships, communicating positively, helping develop and mentor others, acting with integrity, serving Members, making informed decisions, and pursuing continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education program, including tuition, books, and fees for eligible programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
