(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing orders, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise. The associate also provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The role maintains facility safety by following safety standards and procedures, conducting safety sweeps, spotting forklifts as required, properly handling and disposing of hazardous materials, following steel standards, and correcting or reporting unsafe conditions. Associates complete work assignments by prioritizing tasks, meeting deadlines and expectations, collaborating with coworkers and business partners, communicating progress, and responding constructively to change and feedback. They follow company policies and standards of ethics and integrity, contribute to an inclusive and supportive workplace, work collaboratively, help develop others, and support continuous improvement and the company’s purpose.
Responsibilities
- Support Membership by providing information about membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing merchandise, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, coworkers, customers, and business partners; identifying priorities and deadlines; communicating progress; recommending improvements; and adapting to change and feedback.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with Company policies, procedures, and standards of ethics and integrity, including implementing related action plans and using the Open Door Policy.
- Help create a workplace where associates feel seen, supported, and connected; build trusting relationships; communicate positively; mentor and develop others; and recognize contributions.
- Model integrity and accountability, put customers and Members first, make decisions using reliable information, balance priorities, and support continuous improvement and the adoption of new technologies and skills.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for listed educational programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
