(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by locating and scanning merchandise, wrapping and palletizing orders, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The position provides Member service by identifying needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also supports facility safety by following applicable safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling procedures, and correcting or reporting unsafe conditions. The associate completes assigned work using company policies and resources, coordinates with managers, coworkers, customers, and business partners, manages priorities and deadlines, communicates progress, and adapts to feedback and change. The role is expected to model company values, act with integrity, work collaboratively, support others’ development, and pursue continuous improvement.
Responsibilities
- Support Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures and hazardous-material handling and disposal procedures, adhering to steel standards, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Complete assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; manage deadlines and expectations; communicate progress; and recommend improvements.
- Comply with company policies, procedures, ethics, and integrity standards, including implementing action plans and using the Open Door Policy.
- Model company values by treating people respectfully, building trusting relationships, communicating positively, helping develop and mentor others, acting with integrity, serving customers and Members, and supporting continuous improvement and change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefits through Live Better U, including eligible tuition, books, and fees
- Performance-based bonus awards
- Potential hourly premiums of $0.35 to $3.00 in specific circumstances
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
