(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining benefits, promoting Company products and services, processing Memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The position provides Member service by understanding needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting Company offerings. It also maintains facility safety by following safety procedures and standards, including forklift spotting, hazardous-material handling and disposal, steel-standard guidelines, safety sweeps, and reporting or correcting unsafe situations. The associate completes assignments using Company policies, data, and resources; collaborates with managers, coworkers, Members, and other business partners; manages priorities and deadlines; communicates progress; identifies improvement opportunities; and adapts to change and feedback. The role is expected to uphold Company policies, ethics, and values, support an inclusive and collaborative workplace, act with integrity, serve Members, and pursue continuous improvement.
Responsibilities
- Support Membership by explaining benefits, promoting Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, adhering to steel-standard guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; manage deadlines and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with Company policies, procedures, and ethics standards, including implementing action plans and using the Open Door Policy.
- Model Company values by fostering inclusion, building relationships, communicating positively, mentoring and supporting teammates, acting with integrity, serving Members, making informed decisions, and pursuing continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program through Live Better U, subject to eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
