(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports membership sales and service by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting items, scanning, wrapping, palletizing, checking order and invoice accuracy, securing orders for pickup, and following up on out-of-stock merchandise. It also provides Member service by understanding needs, assisting with purchasing decisions, locating merchandise, and resolving concerns. The associate follows facility safety procedures and Company policies, completes assigned work using available resources, collaborates with others, and demonstrates the Company’s values and standards of ethics and integrity.
Responsibilities
- Promote Membership benefits and Company products and services; process memberships, upgrades, and credit accounts; participate in sales and marketing events; and work toward Membership goals.
- Maintain facility safety by following safety standards, conducting safety sweeps, following forklift-spotting and hazardous-material handling procedures, observing steel standards, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services.
- Follow Company policies, procedures, and ethics and integrity standards, including using the Open Door Policy and implementing related action plans.
- Demonstrate respect for individuals by embracing differences, fostering belonging, building trusting relationships, communicating positively, and helping develop and mentor others.
- Act with integrity and accountability, support the Company’s goal of becoming a regenerative company, and make a positive impact for associates, customers, Members, and the world around us.
- Serve customers and Members by putting them first, making decisions based on reliable information, balancing priorities, and considering the impact of one’s work on the team.
- Strive for excellence by learning, taking calculated risks, demonstrating resilience, driving continuous improvement, adopting new technologies and skills, and supporting others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U, subject to eligibility requirements
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
