(USA) Personal Shopper - Sam's

Walmart•Springfield, IL

2d•$17 - $25•Onsite

About The Position

The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise. It also provides Member service by understanding needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The position maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift spotting procedures, handling and disposing of hazardous materials appropriately, following steel standards, and correcting or reporting unsafe situations. Associates complete assignments by using policies, data, and available resources; collaborating with managers, coworkers, customers, and business partners; prioritizing deadlines and expectations; communicating progress; identifying improvements; and adapting to change and feedback. The role is expected to uphold company policies, procedures, ethics, and integrity, and to demonstrate the stated values of Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence. This includes building trusting relationships, supporting and mentoring teammates, acting honestly and accountably, putting Members first, making informed decisions, learning, and driving continuous improvement.

Responsibilities

Explain Membership benefits, promote Company products and services, process Memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
Maintain facility safety by following safety standards, conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting merchandise, scanning, wrapping and palletizing items, checking order and invoice accuracy, securing items until pickup, and following up on out-of-stock merchandise.
Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; communicate progress; and identify improvement opportunities.
Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
Comply with company policies, procedures, and ethics and integrity standards, including implementing action plans and using the Open Door Policy.
Support a workplace of belonging, build trusting team relationships, communicate positively, and help develop and mentor others.
Act with integrity and accountability, put customers and Members first, make informed decisions, and pursue learning and continuous improvement.

Benefits

Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates
Performance-based bonus awards