(USA) Personal Shopper - Sam's

Walmart•Springfield, MO

23h•Onsite

About The Position

The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting the value of company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role works toward membership goals and provides member service by identifying needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. The position fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, locating and scanning products, wrapping and palletizing items, verifying order and invoice accuracy, securing orders until members arrive, and following up on out-of-stock merchandise. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel safety guidelines, and correcting or reporting unsafe situations. The associate completes assignments by applying policies, data, and resources; working with managers, coworkers, customers, and business partners; prioritizing deadlines and expectations; communicating progress; recommending improvements; and adapting to change and feedback. The role also expects associates to demonstrate the company’s stated values, including respect, integrity, customer and member service, teamwork, accountability, continuous improvement, and a commitment to learning.

Responsibilities

Explain Membership benefits, promote company products and services, process Memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel safety guidelines, and correcting or reporting unsafe situations.
Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing orders, checking order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise.
Complete work assignments by using policies, data, and resources; collaborating with relevant parties; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress; recommending improvements; and adapting to change and feedback.
Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
Follow company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
Promote a respectful and inclusive workplace, build trusting team relationships, communicate positively, and help develop and mentor others.
Act with integrity, model company values, support accountability and compliance, and contribute to positive outcomes for associates, customers, Members, and the wider world.
Put customers and Members first, make decisions based on reliable information, balance priorities, and consider how individual work affects team outcomes.
Pursue learning and continuous improvement, use new technologies and skills, and support others through change.

Benefits

Competitive pay and performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including PTO and/or PPTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company-paid education through Live Better U, subject to eligibility requirements