(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role also fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing orders, verifying order and invoice accuracy, securing items until pickup, and following up on out-of-stock items. The position provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling procedures, applying steel standards, and correcting or reporting unsafe situations. The associate completes assignments and priorities using company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; communicates progress; and recommends improvements. The role also requires following company policies and standards of ethics and integrity and demonstrating the company’s values through respectful teamwork, accountability, customer focus, continuous improvement, and support for a culture of belonging.
Responsibilities
- Support Membership by providing information on membership benefits and promoting the value of company products and services.
- Process memberships, upgrades, and credit accounts; participate in sales and marketing events; and make efforts to meet Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing them, verifying order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Comply with company policies, procedures, and standards of ethics and integrity, including implementing action plans, using the Open Door Policy, and applying these standards in business processes and practices.
- Help create a workplace where associates feel seen, supported, and connected; build trusting relationships; communicate positively; mentor and develop others; and recognize contributions.
- Model integrity, ethics, and compliance; hold oneself and others accountable; and support the company’s goal of becoming a regenerative company.
- Put customers and Members first, make decisions based on reliable information, balance priorities, and consider the impact of one’s work on team results.
- Show curiosity, resilience, and a desire to learn; drive continuous improvement; use new technologies and skills; and support others through change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO), which may be used for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
