(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until pickup, and following up on unavailable merchandise. The position provides Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. It also maintains facility safety by following safety standards and procedures, performing safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, applying steel-standard guidelines, and reporting or correcting unsafe conditions. Associates complete assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements. The role also calls for learning from change and feedback and upholding company policies, ethics, and values, including respect for individuals, integrity, service to Members, and continuous improvement.
Responsibilities
- Promote Membership benefits and company products and services, process memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, spotting forklifts properly, handling and disposing of hazardous materials properly, following steel-standard guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
- Complete assigned work and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Follow company policies, procedures, ethics, and standards of integrity, and contribute to a respectful, inclusive, accountable, and supportive workplace.
- Support team members through collaboration, relationship-building, mentoring, and recognition of others' contributions.
- Put Members first, make decisions using reliable information, and support continuous improvement and adaptation to change.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
